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Client Success Coordinator Roles and Responsibilities

About Us

Creative Edge Interiors (CEI) is an award-winning, interior design firm specializing in large scale residential and commercial renovations and full-service furniture packages.

We believe personalized design is the foundation for a life well-lived. Our team focuses on relationship building and collaboration, and specializes in creating curated looks incorporating timeless elements and infused with casual sophistication. Our fresh perspective and solution-driven approach minimizes the stress that often comes with renovation projects, allowing our clients to relax and enjoy the journey. 

We truly love what we do - and that passion is a palpable energy that shines through in every project! 

We're actively seeking a seasoned client success coordinator  for our growing design firm.  Is this you?

If you’re a kick-A team player whose passion revolves around orchestrating all the things in a fast-paced and creative environment, and who can answer YES to the following questions, you might be a great fit for our team!

  • Do you thrive on organizing the shiz outta things? From understanding the intricacies of luxury design to procuring our amazing product offerings, updating our databases and attending client presentations so we’ve got well-written documentation … we’ve got many integral behind-the-scenes activities that need your eagle eye! 
  • Are you a technology geek who loves programs that enhance efficiency and productivity? From creating and maintaining detailed spreadsheets to finding new ways to maximize our current technology, creating our digital presentations to sourcing new platforms that’ll help take us to the next level … we’re ready for you to rock our world!
  • Do you love “setting the table” for others, making sure both our clients and our team members are well loved, well serviced, and set up for success? This means you:

- are comfortable taking directions, working independently, collaborating with your fellow team members, and sharing ideas that will enhance and elevate our experiences and relationships.

-  see a need and can confidently run with it, communicating openly along the way while carrying the ball to the finish line.

  • Are you a solutions-driven individual? This means you have a proactive mindset and when challenges arise, you approach them with an avid curiosity while working to create solutions that overcome obstacles efficiently and successfully.
  • Are you a master communicator? This means you understand the nuances of proactively and successfully communicating throughout the various phases of our process so our internal and external clients never have to wonder where things are at and what to expect next.
  • Are you passionate about growth, and love cultivating options and opportunities? From onboarding new clients and new team members alike, facilitating continuing education symposiums for our team, to seeing w here our firm is vs what we’re dreaming about … we’re actively searching for that special someone who has vision, purpose, and the drive to help us get to our destination.  

This is an integral role in our firm requiring great energy, an optimistic outlook, and a process-driven mind.

You’ll be the main cog in our team’s wheel, reporting to and working hand in hand with the Principal of our firm, while being intricately involved in both our internal and external operations.

The position is a freelance role, initially ranging from 15 to 30 hours per week and increasing based on your availability and our project loads.

And while our team primarily works remotely, it's REQUIRED that you’re local to the Phoenix Metropolitan area to apply.

You’re an ideal candidate if you have an outgoing personality, you’re an excellent communicator, and you like people! You rock your lane, and you find beauty in life’s small moments. And you’ve gotta love to laugh, because we believe in infusing joy and fun into everything we do.

Requirements & Proficiencies:

  • Outstanding verbal and written communication skills
  • Ability to interact with CEI’s clientele and team members (both internal and external) in a manner befitting Creative Edge Interiors’ core values
  • Proficient in all facets of the Google Docs platform, from cloud storage to programs to calendaring
  • Proficient in Canva
  • Proficient in
  • Proficient in MailChimp

Key Responsibilities:

  • Live the values of Creative Edge Interiors
  • Assist in maintaining excellent relationships between Creative Edge and our internal and external clients, further endearing them to our brand and creating a luxury experience by providing echelon service
  • Schedule travel, continuing education, award opportunities, tech options, and
  • Assist with our philanthropy efforts, ensuring our focus remains on serving and supporting others
  • Assist in the creation and maintenance of internal and external client data, including onboarding and database management
  • Provide assistance with the organization and progression of all projects to ensure a successful outcome
  • Participate in weekly meetings regarding current and upcoming projects, as well as other items relating to the firm’s growth and expansion
  • Create and/or oversee visual presentations according to our standards
  • Oversee the procurement of all presentation materials, including material samples, supplies, food, and beverages, and ensure our presentation location is secured and reserved
  • Oversee our project procurement process, including working with our incredible vendors, as well as our accounting and warehouse teams
  • Oversee efficient and expedient punchlist resolutions
  • Schedule – then participate in – client appointments, accurately recording the discussions then uploading into our client folder(s)
  • Work with our social media and marketing teams to update them on all projects managed
  • Schedule and oversee our professional photography process
  • Oversee client notes and gifting throughout our process
  • Work with our amazing clients to receive and upload their 5-star reviews

Think you’re a great fit? If so … we can’t wait to meet you!

Submit your resume, portfolio, and salary requirements to today!